Order Exceptions
Refund monitoring that follows the money rather than the paperwork, and says so when it has not moved.
orderexceptions.com
Two records that people assume are one
A store's admin marks an order refunded the moment the merchant clicks it. That is a commercial record. The money itself moves under a separate payment transaction, which can sit pending, come back as a failure hours later, or never exist at all.
Most of the time the two agree, which is exactly why nobody checks. When they disagree, the order still says refunded, the books still say refunded, and the money is still in the merchant's account.
One alert per problem, not one per check
Three detection rules cover the ways a refund quietly does not happen: the payment transaction failed, it has sat pending past the merchant's own threshold, or a refund was recorded with no money-moving transaction at all.
Every exception has a lifecycle — new, acknowledged, resolved. A poller that sees the same failed transaction two hundred times still sends one alert. Escalation is a separate, deliberate alert, acknowledging silences it, and a manual close stays closed. Merchants set their own thresholds and destinations, with email and signed webhooks routed by severity.
One monitor, wherever you sell
The rules, the alerting, the retention policy and the reporting are the same on every platform. Only the connector that reads the store changes. BigCommerce, WooCommerce and Shopware connect today, and the Shopify app is with the App Store for review.
The app asks for read-only order access and stores no customer names, emails, addresses or phone numbers, and nothing runs on the storefront or in checkout. That keeps it out of the higher protected-customer-data tier and makes the mandatory data-request and erasure webhooks straightforward: there is nothing to return and nothing to erase.
Every detection rule, on every plan
Alerting is never the thing we take away, and no rule is held back for a higher tier. What a merchant pays for is volume, and getting exceptions into the systems their team already works in: signed outbound webhooks, several alert destinations, recovery notifications and gateway reliability reporting.
The free tier is not a trial. Up to twenty orders a month, every detection rule and email alerts, for as long as they want it.
What the app delivers
Related service: Ecommerce
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