Company & compliance

Last reviewed: 20 September 2026

We are a small, long-established supplier, and most of what follows can be checked independently rather than taken on trust. Where we do not hold something, it says so rather than being left vague.

1. The Company

• Trading name: eplatforms
• Registered in: England and Wales
• Company number: 03954521 — view at Companies House
• VAT number: GB 768 519677
• D‑U‑N‑S number: 23‑965‑6205
• Trading since: 2000 (26 complete years)
• Business address: Basepoint Business Centre, Shoreham-by-Sea, BN43 5EG, United Kingdom
• Contact: info@eplatforms.com · 0303 666 5485

The registered office of record is the one filed at Companies House; the link above is the authoritative source and will always be more current than this page.

2. Data Protection

• ICO registration: Z871919X — view on the ICO register
• Privacy notice: Privacy Policy
• Cookies: Cookie Policy
• Where data is held: in the United Kingdom. See infrastructure and sub-processors below.

On client systems we normally act as a processor and the client as controller; for our own website and business records we are the controller. Which applies, and on what terms, is set out in the agreement for each engagement rather than assumed here.

3. Security

What a buyer generally needs to know is what is protected and who is accountable, rather than how the locks are built. We describe our controls in detail under NDA or in a completed security questionnaire, not on a public page.

• Reporting a vulnerability: how to report a security issue, including what we will do and how quickly we will acknowledge it.
• In transit: every site we run is served over HTTPS, with certificates renewed automatically.
• Separation: client systems and their data are kept separate from one another.
• Access: administrative access is limited to named individuals. We do not use shared accounts.
• Monitoring: availability and automated attack traffic are monitored continuously.

Cyber Essentials

eplatforms ltd is certified to Cyber Essentials, the UK Government-backed scheme covering the technical controls that guard against the most common internet-borne attacks. The certification covers the whole organisation.

4. Infrastructure and Sub-processors

Named because data protection law expects a processor to disclose who else handles the data, and because procurement will ask.

• Amazon Web Services — hosting, databases, storage and content delivery. UK region.
• Cloudflare — DNS, content delivery and edge protection.

Data residency: client websites, databases and their backups are held in the United Kingdom.

We do not subcontract development or support. The people who design a system are the people who build it and look after it afterwards.

5. Continuity and Backups

• Databases are backed up automatically every day, with point-in-time recovery.
• Server images are retained alongside them.
• Backups are held in the same United Kingdom region as the data they protect.

Longer retention, a documented recovery time objective, or regular tested restores can be arranged as part of a support agreement. We would rather say that than imply a level of service nobody has agreed to pay for.

6. Accessibility & Disability Confident

Disability Confident Committed

eplatforms is a Disability Confident Committed employer, with our current status valid until 21 September 2029.

Disability Confident is a UK Government scheme designed to encourage employers to recruit, retain and develop disabled people and people with long-term health conditions.

Our participation reflects our commitment to inclusive recruitment and to considering how we can remove unnecessary barriers for people working with eplatforms.

Digital accessibility

Our approach, the standard we work to, how we test and the limitations we know about are set out in our accessibility statement. We build to WCAG 2.2 AA as a working standard and will say where a particular site falls short of it.

These are two separate things and we would rather not blur them. Disability Confident covers employment, recruitment and workplace inclusion. It is not an assessment of any website we have built, and it is not evidence that a site meets WCAG. Where you need that, the accessibility statement is the document to read.

7. Support Arrangements

Support is provided by the same team that builds the work, reached at info@eplatforms.com or 0303 666 5485 during UK business hours. Response times, cover outside those hours and escalation are set by the support agreement for each client; we do not publish a single service level that would not be true for everybody.

8. What We Do Not Currently Hold

Listed because a due-diligence questionnaire will ask, and a straight answer is faster for both sides than a vague one.

• ISO 27001: not certified.
• Insurance: certificates of professional indemnity and public liability cover are available on request rather than published here.

9. Armed Forces community

We signed the Armed Forces Covenant on 20 September 2026. The Covenant is a national initiative rather than an organisation to join: signing it is a promise to uphold it, to support the Armed Forces community, and to recognise the contribution that serving personnel, reservists, veterans and their families make.

Starting a business brings practical questions about websites, online selling and the systems behind them. We offer veterans and people leaving the UK Armed Forces a free 30-minute conversation to help work through those decisions.

You can bring an early idea or an existing website. We can discuss what you need to get started, what could be improved and which work can wait. There is no obligation to commission anything from us.

Sessions take place by phone or video, by appointment and subject to availability. The offer covers one initial conversation per business; design, development and written audits are outside its scope.

Tell us briefly about your business or idea and the question you would like help with. Please do not send service records or identity documents.

Ask about a free advice session, or email info@eplatforms.com with the subject “Armed Forces business advice”.

When we recruit, we consider the skills and experience gained through military service alongside other relevant experience.

10. Asking Us Something Else

If your procurement process needs a completed questionnaire, a signed data processing agreement, evidence of insurance or a reference from a client in your sector, email info@eplatforms.com and say what you need it for. We would rather answer the actual question than send a brochure.