Last updated: February 2026
1. Who We Are
EPLATFORMS LTD (“we”, “us”, “our”) is the data controller responsible for your personal data. We are registered in England and Wales.
If you have questions about this policy or your data, contact us at:
Email: privacy@eplatforms.com
Website: eplatforms.com/contact
2. What Data We Collect
We may collect and process the following personal data:
- Contact information — name, email address, phone number, and company name when you get in touch via our contact form or email.
- Technical data — IP address, browser type, operating system, and pages visited when you browse our website.
- Cookie data — information collected through cookies and similar technologies (see our Cookie Policy).
- Correspondence — records of any communication between you and us.
3. How We Use Your Data
We use your personal data for the following purposes and legal bases:
- To respond to enquiries (legitimate interest) — when you contact us, we use your details to reply and discuss potential projects.
- To deliver our services (contractual necessity) — to fulfil contracts and provide the services you have engaged us for.
- To improve our website (legitimate interest) — we analyse anonymised usage data to improve site performance and user experience.
- To comply with legal obligations (legal obligation) — where required by law, regulation, or court order.
4. Who We Share Your Data With
We do not sell your personal data. We may share it with:
- Hosting providers — who store our website and data securely in the UK or EEA.
- Analytics services — to help us understand how visitors use our site (data is anonymised where possible).
- Professional advisers — accountants, lawyers, or auditors where necessary.
- Law enforcement — if required by law or to protect our legal rights.
5. International Transfers
We store your data within the UK and EEA wherever possible. If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision.
6. How Long We Keep Your Data
We retain personal data only as long as necessary for the purposes described above. Contact form enquiries are retained for up to 2 years. Client project data is retained for the duration of our working relationship and up to 6 years afterwards for legal and contractual purposes.
7. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your personal data where there is no compelling reason for continued processing.
- Restriction — ask us to restrict the processing of your data in certain circumstances.
- Data portability — request your data in a structured, commonly used format.
- Objection — object to processing based on legitimate interests.
To exercise any of these rights, contact us at privacy@eplatforms.com. We will respond within 30 days.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. This includes encrypted connections (HTTPS), secure hosting, and restricted access controls.
9. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.