Magicman®
A smarter way to manage damage enquiries — from submission to resolution.
Are eplatforms mind readers? When I go to them with a new idea, I usually find they have thought of it first and already have something in development they can show.
Integrated enquiry management
Magicman® needed their customers to be able to submit damage enquiries easily, and their team to manage follow-up estimates efficiently and securely. With analytics revealing a sharp rise in mobile traffic — particularly from iOS devices — it was clear a dedicated mobile app would be essential.
We built an integrated enquiry system that streamlined the entire process from initial submission through to resolution, and a companion mobile app that made it simple for customers to report damage on-site.
Better control at every stage
Every enquiry is assigned a unique reference with full tracking capabilities. The handling agent is logged alongside internal notes, making it easy for staff to review damage reports, follow up with customers, and keep a clear record of every interaction.
The result is a system that gives the team complete visibility over the enquiry pipeline — from first contact through to completed repair.
A mobile app that opened doors
The Magicman® app made it far easier for customers to submit damage photos and enquiries directly from their phone, right at the point of need. The convenience of an app over a website proved significant — enquiry quality and volume both improved.
Having a dedicated app also changed how potential partner companies perceived Magicman®, recognising them as a serious, technology-forward player in the marketplace.
Enquiry Management, Transformed
Related service: Mobile App Development
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